Terms and conditions of use
At Plant-TecH2O, Inc., we place high priority on providing quality customer service. If you have difficulty with one of our products, our technical support staff and customer service department are here to help you find a solution. If that solution involves a return or a warranty our goal is to be as fair as possible. Below you will find our warranty and return policies.
This limited warranty applies to any product which, after careful inspection by Plant-TecH2O, Inc., is found to have a defect in either material or workmanship.
Plant-TecH2O, Inc., warrants that when our products are properly installed in their correct application they will be free from defect.
Any product returned for warranty must be returned to Plant-TecH2O, Inc. within 90 days of purchase. All returns must include the original sales sliip or proof of purchase, detailed information regarding the problem, your name, address and phone number.
If returned product is found by Plant-TecH2O, Inc. to be defective in either material or workmanship, Plant-TecH2O, Inc. will either repair or replace the product at its discretion and its sole cost.
This limited warranty DOES NOT cover or apply to any personal injury, labor charges or apply to products that have been:
- Damaged in transit, subjectt to abuse, neglect accident or improper installation
- Altered or modified outside of Plant-TecH2O, Inc. specifications
- Used in other that those applications recommended by Plant-TecH2O, Inc.
This limited warranty is the only express warranty which applies to Plant-TecH2O, Inc. and is expressly given in lieu of any other warranty expressed of implied. Other warranties including that of merchantability and/ or fitness for a particular purpose is hereby expressly disclaimed. This limited warranty gives you specific legal rights and you may also have other rights which vary from state to state.
EXCEPT FOR THOSE OBLIGATIONS ASSUMED HEREIN, Plant-TecH2O, Inc. ASSUMES NO OTHER OBLIGATIONS IN CONNECTION WITH THE SALE OF ITS PRODUCTS.
Plant-TecH2O, Inc. reserves the right to change specifications at any time. The changes will be made without obligation to change any products previously manufactured. Plant-TecH2O, Inc. reserves the right to change prices at any time.
Products are designed for general applications. No guarantees are made regarding product fitment, results, or suitability in any particular application. Purchaser is responsible for determining products suitability for their particular situation and for taking all proper precautions to protect self, other, and personal property.
Any standard Plant-TecH2O, Inc. product may be returned by the original purchaser within 30 days of the date of purchase for a full price refund, if the item is returned in its original unaltered condition.
The customer should call to obtain a return authorization and return freight must be prepaid.
A copy of the invoice and a letter of explanation including name, address and phone number should be enclosed with the return.
After a returned item is recieved and inspected at Plant-TecH2O, Inc., a credit or refund will be issued.
Items returned after 30 days will be subject to a restocking charge.
Any products which have been modified or damaged by the customer will not be accepted for return and there are no refunds on any special order items.